Technical Support Specialist - Telecom

Overview

Employer Industry: Software and Technology Solutions for Home Services

Why consider this job opportunity:

• Salary up to $26.25 per hour
• Opportunity for career advancement and internal transfers within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Support for life stages, including parental leave, fertility services, and financial planning tools
• Recognition programs to reward great work and contributions

• Serve as the first point of contact to assist customers with all aspects of the software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions and workflows to meet customer needs
• Prevent escalations and de-escalate customer issues using support tools and resources
• Provide comprehensive technical solutions to resolve customer issues efficiently
• Master complex software and maintain a customer-centric mindset

• Bachelor’s degree preferred or equivalent experience in technical support
• Strong problem-solving skills, critical thinking abilities, and troubleshooting capabilities
• Excellent interpersonal skills with the ability to interact well with diverse personality types
• Ability to thrive in a fast-paced, feedback-oriented environment
• Strong written and verbal communication skills

• Knowledge of the home/commercial service industry
• Basic understanding of SIP (Session Initiation Protocol), RTP, and call flow analysis
• Familiarity with SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering
• Experience with creative, out-of-the-box solutioning skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.