Solution Engineer - Public Sector - Regulated; West

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. We encourage strategic risks and collaborative problem-solving to surface the best solution. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Solution Engineer - Public Sector - Regulated (West)

Our pre-sales team consists of highly driven individuals dedicated to identifying and closing experience gaps for our clients. We proudly support some of the largest organizations worldwide by providing our comprehensive SaaS platform. This platform facilitates action through a variety of pre-built experience management (XM) programs and projects tailored to meet diverse business needs. These XM programs and projects are designed to be user-friendly and accessible, ensuring that anyone within an organization can utilize them effectively.

By leveraging advanced analytics capabilities, we empower clients to gain deeper insights into their data and make well-informed, data-driven decisions that drive meaningful outcomes.

As a Solution Engineer you will be responsible for:

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations.
• Participates in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interacts with development to enhance/refine Qualtrics products for the Public Sector.

• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and ongoing sales consultation.
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and Healthcare sales people.
• Build working knowledge of competing products and how to technically sell against them.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams.
• Become an expert in Qualtrics XM Platform and other Qualtrics products.
• Develop/maintain technical and business knowledge of industry directions and trends.

• Minimum of 5 years of prior Sales/Solution Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers.
• Experience working in Public Sector industries: K-12, Higher Education, State and Local Government, or…