Technical Support Specialist - Mobile and Users

Employer Industry: Software Solutions for Trades

• Salary up to $25.96 per hour
• Opportunity for career advancement with the highest rate of internal transfers across the organization
• Flexible time off and ample learning and development opportunities
• Comprehensive health benefits including company-paid medical, dental, and vision
• Support for life events such as parental leave, fertility services, and more
• Collaborative and inclusive work environment that celebrates individuality

• Utilize support tools to assist customers with all aspects of software via phone, chat, email, and screen‑sharing sessions
• Develop creative solutions and workflows that best meet customer needs
• Submit bugs to developers and ensure resolution of bug fixes
• Share customer feedback and concerns with internal stakeholders
• Become a subject matter expert on the product

• Excellent people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types
• Ability to thrive in a feedback‑oriented culture and remain level-headed in a challenging environment
• Self‑motivated with the ability to master complex software
• Strong critical thinking skills and troubleshooting abilities
• Quick Books/accounting knowledge is a plus

• Previous experience in customer support or a related field
• Familiarity with software solutions in the trades industry
• Demonstrated ability to influence product development through customer feedback
• Experience in a fast‑paced, rapidly changing work environment
• Knowledge of health and wellness benefits

#Software Support #Customer Experience #Career Growth #Flexible Work #Inclusive Workplace