Field Support Specialist

Employer Industry: Security Solutions

• Salary up to $95,000
• Bonus eligible
• Unlimited paid time off (PTO) for a healthy work-life balance
• Comprehensive health, dental, and vision insurance coverage
• 401K plan with a 6% company match and no vesting period
• Opportunity for professional development and a culture that promotes employee engagement

• Provide solutions to customer issues using a solutions-based approach across the product portfolio
• Conduct on-site failure analysis, repairs, and troubleshooting at job sites
• Train the Customer Care and Sales organization on product lines and applications
• Analyze customer situations and develop customized solutions based on product knowledge
• Collaborate with internal teams to ensure a seamless customer experience

• Bachelor's degree in a technical area preferred or equivalent technical and product support experience
• Minimum of 5 years of experience in the safety and security industry, including locksmith and field support
• Excellent verbal and written communication skills
• Strong ability to prioritize, organize, and execute tasks effectively
• Advanced knowledge of electronic and mechanical door hardware and access control systems

• Advanced troubleshooting skills with electrical and mechanical door hardware products
• Familiarity with Allegion products preferred
• Experience in customer-centric roles handling unique customer needs

#Security Solutions #Customer Support #Career Growth #Professional Development #Work Life Balance

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