Technical Success Manager, Prompt

Employer Industry: Cybersecurity

• Salary up to $170,000
• Unlimited PTO and industry‑leading gender‑neutral parental leave
• Comprehensive benefits package including medical, dental, and vision coverage
• Opportunity for career advancement and growth within a cutting‑edge company
• Supportive and collaborative work environment with numerous company‑sponsored events
• Flexibility to work in a dynamic and innovative field tackling extraordinary challenges

• Lead customers through deployment journeys with structured project management and technical oversight
• Act as a trusted advisor, balancing technical guidance with stakeholder and relationship management
• Provide proactive technical resources to drive adoption, feature utilization, and long‑term customer health
• Collaborate with cross‑functional teams to align on customer outcomes and ensure timely issue resolution
• Develop technical content and learning sessions to improve customer adoption and experience

• 5–7+ years of experience in enterprise software, preferably in cybersecurity
• Proven experience managing complex deployments and technical engagements across large enterprise accounts
• Strong technical background in cybersecurity, endpoint protection, and IT/security architecture
• Excellent written and verbal communication skills for engaging with technical and executive stakeholders
• Proficiency in project management tools and CRM systems

• Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success
• Experience delivering training or customer‑facing technical content
• Domain expertise in Artificial Intelligence, Machine Learning, or Generative AI Security
• Familiarity with Kubernetes & Helm deployments and architecture
• Knowledge of API integrations and networking principles

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