IT Project Manager

Position Overview

The IT Project Manager is responsible for ensuring the successful project management and delivery of the customer environment upgrades and internal initiatives for the all Health Edge products. In this role, you will be working across cross teams and departments, building strong partnerships and relationships, and will ensure a track record of on‑timed delivery with excellent customer satisfaction. Using standard project management methodologies, the Upgrade Manager is a hands‑on leader who will manage all aspects of the delivery.

This person will manage a team of infrastructure, customer success, and customer support resources in a matrixed environment.

With Health Rules Payer, our integrated solutions suite includes the industry's leading, digital, next‑generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much more than just core administrative processing.

That’s why Health Rules Payer has been ranked number one in its class among CAP Solutions. Besides delivering 90%–97% first‑pass auto‑adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value‑based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from Health Edge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

• Partner with team and department leaders for the delivery of project‑based activities.
• Provide estimates and project charter documentation in support of on‑going and new department initiatives.
• Maintain direct control over project planning. Must be able to set up measures to build the proper foundation that will be a stepping‑stone to project success.
• Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and track progress against the plan.
• Partner with cross‑functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy.
• Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track.
• Ensure that project deliverables are of high quality, best practices, and meet customer requirements.
• Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations.
• Demonstrate excellence and proven experience in developing project plans and managing project stakeholders, project teams, risks, schedules and budgets.
• Participate and contribute thought leadership to help drive Customer Operations strategies.
• Act as a liaison between various internal organizations (Engineering, Professional Services, Product Management, etc.) for project‑based continuity.
• Provide thought leadership vis‑à‑vis best practices to help scale and improve the organization.
• All other duties as assigned.
• Perform all job functions consistent with Health Edge's policies and procedures, including those which govern handling PHI and PII.

• BA/BS degree in related field, PMP certification is a plus.
• 5+ years of experience managing large scale, enterprise‑class, software delivery‑based projects.
• Experience managing teams of 8+ resources within a matrixed environment.
• Partner with cross‑functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy.
• Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track.
• Ensure that project deliverables are of high quality, best practices, and meet customer requirements.
• Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations.
• Sol…