Senior Manager, Product Enablement, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Product organization defines and evolves Vantage’s data center product portfolio, ensuring offerings are scalable, reliable, and aligned to customer and market needs. Product Operations partners closely with Product Management, Engineering, Supply Chain, and Operations to ensure products are ready to launch, scalable in deployment, and performant in production.

This role can be based remotely in the United States.

The Senior Manager, Product Enablement – North America is a senior role responsible for driving operational readiness and lifecycle execution of Vantage data center products across the region. This role acts as a key operational owner from pre-launch through scale and sustainment, ensuring products can be deployed, operated, and maintained consistently  position requires strong cross‑functional leadership, systems thinking, and a hands‑on approach to execution in hardware‑ and infrastructure‑intensive environments.

The role may operate as a senior individual contributor and/or lead a small team, depending on organizational needs.

• Own the North America product interception pipeline, identifying candidate projects, assessing product fit, coordinating adoption plans, and tracking conversion from project delivery to standardized product usage.
• Drive deployment readiness for platform products in North America, ensuring predictable rollout at scale without creating bespoke divergence.
• Drive operational readiness for data center products from pre-launch through scale and sustainment.
• Define and maintain operating models, runbooks, and SOPs, including release readiness checklists, go/no‑go decision gates, and post-launch retrospectives for North America projects.
• Support and execute product launch readiness, regional onboarding, and scale‑out activities.
• Translate product and engineering designs into clear, executable operational workflows.
• Partner with Engineering, Supply Chain, and Operations to drive automation, tooling, and system integrations.
• Ensure data quality and system integrity, including handover data completeness (asset records, configurations, and evidence) and traceability to approved standards and variants.
• Operate a closed‑loop learning system by capturing as‑built and as‑operated signals and translating them into actionable, structured inputs for the platform performance and product teams.
• Support lifecycle performance in production, including deployment, operation, maintenance, and retirement.
• Identify operational risks and bottlenecks and drive mitigation plans and design feedback.
• Define, track, and improve operational KPIs (e.g., time‑to‑deploy, MTTR, yield, availability).
• Establish feedback loops between operations, product, and engineering teams.
• Participate as an operational leader in product reviews, readiness assessments, and post‑launch retrospectives.
• Additional duties as assigned by Management.

• 8+ years of experience in Product Management, Technical Program Management, Infrastructure Operations, or a related role.
• Experience supporting the scale of complex, hardware‑intensive, or infrastructure products.
• Demonstrated success improving operational processes, automation, or tooling.
• Strong cross‑functional collaboration and influence skills.
• Data‑driven mindset with experience using metrics to improve operational performance.
• Travel required is expected to be up to 20% but may increase over time as the business evolves.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may…