Senior Mobile Device Management Engineer

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

DIGIT is seeking a Senior Mobile Device Management Engineer to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of GSA’s Mobile Devices. The Senior Mobile Device Management Engineer shall perform Level 3 / Tier 3 Mobile Device Management (MDM) Engineering and Administration of applicable mobile devices to include all phases of the life cycle, including review, testing, implementing security and compliance, cellular service plans, troubleshooting and device recycling.

Currently GSA’s mobile device environment includes a mix of both Android and Apple iOS devices and includes flip phones, smartphones, and tablets. GSA MDM solutions include MaaS
360, Google MDM, and Apple DEP.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.

The team is comprised of the best‑in‑class technology partners to leverage forward‑leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

This position shall perform the following (to include but not limited to) activities:

• Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis
• Leads technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
• Update all iOS devices in the environment.
• Work with Maas
  360 (IBM) to comply with audit recommendations for the GSA Mobile environment.
• Assisting with refresh efforts of mobile devices.
• Provides technical leadership for the integration or requirements, design and technology
• Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance
• In conjunction with system stakeholders, plans the verification efforts of new and unproven designs early in the development lifecycle to ensure compliance to established requirements
• Supports the planning and test analysis of the DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes)
• Develops analytical and computational techniques and methodology for problem solution
• Prepares and presents written and oral reports
• Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility
• Escalate issues to vendor and third‑party entities, as necessary and directed by the Government.
• Analyzes diagnoses, and recommends…