Senior ServiceNow Solution Architect

Senior Service Now Solution Architect

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of

Travel Required:

Up to 10% (Continental US)

We are looking for a highly skilled Senior Service Now Solution Architect with expertise in Enterprise implementations to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end-user experience across the customer environment. On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) system, Enterprise Service Desk (ESD), Configuration Management Database (CMDB) and IT Storefront.

The primary responsibilities of the role are to help customers define their Service Now strategy and guide the delivery team to achieve outcomes across a variety of Service Now modules for a large enterprise (EITSM, CMDB, etc.).

A successful candidate must have the ability to establish and maintain excellent client relationships, ensure the delivery of services meets and exceeds client expectations, and provide leadership and guidance to the Platform development and operations teams. This is a very dynamic role where the skillset requires expert level understanding of the Service Now platform and ecosystem. This position requires the ability to quickly gain an understanding of the customer’s operating environment to define appropriate solutions to modernize operations.

• Provide expert level platform technical oversight and guidance to architects, developers, agile delivery teams and platform administrations for the development of complex solutions and maintenance of the system to ensure optimal and cohesive operations.
• Lead the delivery of solutions for an Enterprise System (ITSM, CMDB, SPM, ITOM, etc.).
• Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation.
• Play a key role in the development of the long‑term strategy and strategic direction for Service Now Services including the formulation of capability roadmap.
• Engage in workshops and meetings to gather requirements, presenting, and validating solutions and testing the interpretation of the client’s needs.
• Demonstrate solid insights into designing Service Now solutions.
• Understand and drive process optimization, efficiencies and productivity.
• Act as a mentor to support less experienced colleagues.
• Serve as an active contributor of leading practices, standards, and thought leadership related to the Service Now platform.
• Provide input into technical solutions for proposals for additional Buy Orders.
• Maintain a sound understanding of enterprise and platform‑level architecture as it relates to managing the Service Now instances, including the data model, integration points, and dependencies that impact performance.
• Perform architecture design and reviews as required, ensuring initiatives are aligned with future state.
• Identify risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations.
• Implement data governance policies and procedures to ensure data quality and accuracy.
• Perform data analysis to identify trends, patterns, and anomalies.

Required:

• Must be able to obtain and maintain a Secret security clearance
• 15+ years of relevant experience (Bachelor’s degree may be substituted for 5 years of relevant experience)
• Extensive experience as a Service Now Solution Architect within a large enterprise
• Good understanding of Service Now architecture concepts
• Proven experience with key technologies relevant to the Service Now integrations and security framework
• Strong analytical skills, communication, and presentation skills
• Experience in creating and maintaining product/technology roadmaps specific to Service Now
• Proven experience leading Service Now engagements through design, development, implementation and operations and…