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Manager, Merchant

Job in Coos Bay, Coos County, Oregon, 97458, USA
Listing for: Loop
Full Time position
Listed on 2026-02-19
Job specializations:
  • IT/Tech
    Ecommerce
  • Business
    Ecommerce
Salary/Wage Range or Industry Benchmark: 112200 USD Yearly USD 112200.00 YEAR
Job Description & How to Apply Below
Position: Manager, Merchant Support

Employer Industry: E-commerce Technology

Why Consider this Job Opportunity:
  • Salary up to $112,200
  • Eligible for an annual performance bonus expected to be 10% of your base salary
  • Comprehensive benefits package including medical, dental, and vision insurance, flexible PTO, and 401k
  • Opportunity for career advancement in a fast-paced, high-growth environment
  • Work in a supportive and inclusive team culture that values open communication and accountability
  • Unique chance to influence product development and improve merchant experiences
What to Expect (Job Responsibilities):
  • Lead and develop the Merchant Support team, setting clear performance expectations and accountability standards
  • Own the end-to-end escalation framework and ensure high-impact merchant issues are resolved quickly and transparently
  • Oversee queue strategy, volume forecasting, and workflow optimization within support tools
  • Partner with cross-functional teams to align on shared merchant outcomes and drive systemic improvements
  • Monitor merchant feedback channels and translate insights into actionable improvements
What is Required (Qualifications):
  • 5+ years in SaaS support, customer operations, or merchant-facing roles
  • 3+ years of people management experience, ideally leading managers or senior individual contributors
  • Proven experience in influencing Product and Engineering prioritization
  • Strong understanding of escalation management and structured prioritization frameworks
  • Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
  • Experience leading support in a B2B SaaS company
  • Ecommerce or Shopify ecosystem experience
  • Familiarity with AI-driven support optimization
  • Experience building escalation frameworks from scratch

#Ecommerce #SaaSSupport #Leadership #Career Growth #Inclusive Workplace

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