Service Desk Specialist II

Employer Industry: IT Services

• Salary up to $45.40 per hour
• Comprehensive benefits including medical, dental, and vision coverage
• Opportunities for continuing education and professional development through platforms like Udemy and Coursera
• Supportive corporate wellness program and employee assistance program
• Paid time off and paid holidays, with a maximum of 120 hours annually
• Chance to work in a dynamic environment with opportunities for skill development

• Troubleshoot and resolve desktop and computer hardware and software issues for end-users
• Follow standard operating procedures for imaging, updating, and resolving computer and software application issues
• Maintain equipment inventory and assist with processing RMAs and ordering new equipment
• Monitor, update, and maintain tickets in the defined ticketing system
• Provide routine troubleshooting support for common IT problems and assist with corporate network access

• Bachelor’s degree (B.S/B.A) and 1-3 years of related experience or equivalent combination of education and experience
• Strong interpersonal and customer service skills
• Excellent written and oral communication skills
• Ability to work independently with minimal supervision
• Knowledgeable about hardware, software, and network troubleshooting

• Experience in the financial services industry
• Familiarity with Service Now and Office
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