Sr. Tools Product Manager

Employer Industry: Internet of Things (IoT) Technology

• Salary up to $174,600
• Opportunity for career advancement and growth within the organization
• Flexible working model, with options for remote work
• Competitive total compensation package, including health benefits
• Chance to make a significant impact on industries that power the global economy
• Work in a high-performance culture surrounded by talented team members

• Lead user research to identify customer support pain points and future tooling needs
• Draft comprehensive Product Requirements Documents (PRDs) and design artifacts
• Oversee feature execution, driving usability testing in collaboration with various teams
• Coordinate all aspects of product release, including change management and documentation
• Define and track key performance indicators (KPIs) to measure business impact and inform iterations

• 5-8 years of customer support tooling experience in a fast-paced SaaS environment
• Bachelor's degree in a technical or business field, or equivalent practical work experience
• Proven experience managing AI support tools or LLM-based platforms
• Established subject matter expert in GTM tooling with a history of delivering substantial impact
• Strong analytical skills to identify patterns and root causes from large datasets

• Experience leveraging AI to solve high-impact business problems
• Ability to translate complex customer and business problems into clear requirements and solutions

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