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Customer Success Operations Manager
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-23
Listing for:
Wiz
Full Time
position Listed on 2026-02-23
Job specializations:
-
IT/Tech
Data Science Manager, Data Analyst, Technical Support
Job Description & How to Apply Below
Overview
Employer Industry: Cloud Security
Why consider this job opportunity- Salary up to $165,000
- Opportunity to participate in the employer's equity plan and potential for incentive compensation
- Comprehensive health and welfare benefits, including medical, dental, and vision insurance
- Flexible paid time off plus 11 paid holidays
- Supportive work environment with a focus on employee success and growth
- Chance to work collaboratively across various teams and make a significant impact in a high-growth startup
- Collaborate with Success teams to define strategic projects and process improvements
- Support operational programs aligned with the overall organizational strategy
- Manage reporting and tools related to customer health, retention, and expansion
- Ensure data integrity across post-sales systems relevant to Success programs and processes
- Drive accountability by measuring results and executing impactful programs
- 5+ years of experience supporting Customer Success operations activities, preferably in high-growth SaaS environments
- Strong knowledge of Salesforce and customer success systems such as CS Platform, Big Query, Zendesk, and Looker
- Proven ability to lead strategic initiatives while executing hands-on in a fast-paced environment
- Excellent cross-functional collaboration skills with experience working across various teams
- Strong analytical skills with the ability to build and interpret reports and dashboards
- Experience with customer health, adoption, and Success KPIs
- Proven track record of building trust and managing expectations with diverse stakeholders
- Deep understanding of global success models and workforce planning
- Experience building and operationalizing premium or tiered support offerings
- Familiarity with cloud security or cybersecurity
#Cloud Security #Customer Success #SaaS #Career Opportunity #Competitive Pay #Employee Benefits
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