ServiceNow Technical Lead​/Architect

Job Summary

We are seeking a highly skilled and experienced Service Now Technical Lead/ Architect to oversee the development, customization, and integration of Service Now applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to lead a team of developers.

• Platform Management: Oversee the administration and maintenance of the Service Now platform, ensuring optimal performance and reliability.
• Custom Application Development: Lead the design, development, and deployment of custom applications on the Service Now platform.
• Integration: Manage and implement integrations between Service Now and other enterprise systems using APIs, web services, and other integration tools.
• Technical Leadership: Provide technical guidance and mentorship to a team of developers, ensuring best practices and high-quality code.
• Project Management: Coordinate with project managers to ensure timely delivery of projects, meeting all requirements and specifications.
• Stakeholder
  
  Collaboration:
  
  Work closely with business stakeholders to understand their needs and translate them into technical solutions.
• Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of the Service Now platform.

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 8+ years of experience in Service Now development.
• Technical
  
  Skills:
  
  
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Strong understanding of Service Now modules, including ITSM and CSM.
  • Experience with Service Now integration using REST/SOAP APIs.
  • Knowledge of database concepts and SQL.
• Certifications: Service Now Certified System Administrator, Service Now Certified Application Developer, or other relevant certifications.
• Soft Skills: Excellent communication, leadership, and problem-solving skills.
• Preferred Qualifications:
  • Experience with Agile/Scrum methodologies.
  • Familiarity with ITIL processes and best practices.
  • Previous experience in a technical lead role.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.