CX AI Sales Specialist

Employer Industry: Technology - AI and Customer Experience Solutions

• Salary up to $
• Opportunity to shape the future of customer experiences through AI
• Flexible hybrid work environment with options for remote work
• Comprehensive benefits program promoting physical, mental, emotional, and financial health
• Collaborative and growth‑focused workplace culture
• Engage in meaningful work that directly impacts customer satisfaction and success

• Lead discovery sessions and workshops to identify customer goals and desired outcomes
• Map current and future customer journeys to highlight AI enhancement opportunities
• Translate customer insights into actionable solution recommendations for technical teams
• Collaborate with sales teams to qualify opportunities and effectively position AI solutions
• Ensure seamless handoff of designed solutions to post‑sales teams, maintaining alignment on customer objectives

• Deep expertise in conversational AI, generative AI, and AI‑driven customer experiences
• Proven experience in pre‑sales solution design, CX consulting, or AI sales enablement
• Strong understanding of virtual agent technologies and experience with market‑leading companies
• Excellent facilitation, storytelling, and consultative communication skills
• Familiarity with CRM systems such as Salesforce or Dynamics

• 6+ years of experience in CX, AI, or automation solution sales
• 3+ years of experience in Contact Center or Virtual Agent solution design