Global Workforce Engagement Management Specialist

Employer Industry: Technology - Communications and Collaboration Solutions

• Salary up to $
• Opportunity for career advancement and growth within a collaborative and innovative environment
• Flexible hybrid work model with options for remote work
• Comprehensive benefits program supporting physical, mental, emotional, and financial health
• Work with cutting‑edge AI‑driven technologies to enhance customer experience
• Engage with a supportive team committed to fair hiring practices and employee empowerment

• Support Sales and Customer Success Engineering (CSE) teams during the pre‑sales cycle to demonstrate the value of Zoom’s Workforce Engagement Management (WEM) solutions
• Collaborate with customers and Contact Center Solutions Engineers to understand requirements and exceed expectations
• Share customer insights with Product teams to drive innovation in WEM solutions
• Present and demonstrate Workforce Management (WFM) and Quality Management (QM) solutions to various stakeholders
• Serve as a trusted advisor on Zoom’s WEM solutions, developing technical business plans to drive adoption and upsell opportunities

• 5+ years of experience in Workforce Engagement Management (WEM) using platforms such as Genesys, NICE, Verint, or Calabrio
• Proven ability to deliver engaging presentations and workshops to technical and non‑technical audiences
• Demonstrated success in influencing cross‑functional stakeholders and leading without direct authority
• Strong business and technical acumen in Workforce Management, Quality Management, Reporting/Analytics, and AI
• In‑depth understanding of Workforce Engagement Management solutions and strategies for employee engagement

• Experience with AI‑driven innovations in customer experience
• Familiarity with various customer use cases related to Workforce Engagement Management
• Proven track record of driving operational excellence in customer service environments
• Ability to effectively communicate complex technical concepts to diverse audiences

#Technology #Workforce Engagement #AI #Customer Experience #Remote Work

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