Technical Support Engineer

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work in a dynamic and high‑growth environment with a focus on innovative technology
• Engage in challenging yet rewarding work that directly impacts customers
• Supportive and positive workplace culture
• Required to complete security and privacy training, ensuring ongoing professional development

• Communicate with end users and business stakeholders to explain reported issues and solutions
• Perform in‑depth technical analysis for production incidents, including resolution and root cause analysis
• Publish knowledge articles and maintain technical documentation and standard operating procedures
• Identify, debug, and troubleshoot break‑fix issues to full resolution
• Collaborate with Engineering and Dev Sec Ops  teams to support IAM and CPAM service offerings

• Minimum of 2 years of experience implementing or supporting IAM/IGA or related solutions
• Strong domain expertise in Identity and Access Management (IAM)
• Hands‑on experience configuring and deploying IAM tools such as Saviynt, SailPoint, or Oracle Identity Manager
• Strong hands‑on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
• Excellent written and verbal communication skills

• Experience invoking REST/SOAP web services using tools like Postman
• Database experience, including SQL and database operations
• Working knowledge of operating systems such as Linux, Unix, and Windows
• Experience working with global customers and a strong customer‑first mindset

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.