Account Manager

Employer Industry: Identity Security and Technology Solutions

• Opportunity for career advancement and growth within the organization
• Work in a high-growth, dynamic environment with a focus on innovative technology
• Supportive and collaborative work environment
• Chance to make a positive impact on customer experience and operational efficiency
• Engage in challenging yet rewarding work that directly influences client success

• Help customers resolve issues, including case management, root‑cause analysis, and special projects
• Provide reports on the health of the customer's instance and monitor support metrics
• Act as the primary contact for customer inquiries, ensuring timely and effective solutions
• Guide new customers through the onboarding process and ensure effective product usage
• Collaborate with various departments to address customer needs and improve service delivery

• Minimum of 5 years of UK residency for National Security Vetting (NSV) clearance
• Bachelor’s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience)
• Strong problem‑solving skills with the ability to diagnose and resolve issues efficiently
• Excellent organizational skills to manage multiple accounts and priorities
• Commitment to delivering exceptional customer service and fostering positive relationships

• Relevant industry certifications such as CISSP, CISM, CISA, or IAM‑related certifications
• Experience in customer relationship management and account management
• Strong analytical skills to interpret customer feedback and performance metrics

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.