Business Solution Architect; Consulting

Overview

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise.

Netsmart Overview:

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Business Solution Architect:

The Business Solution Architect serves as the primary lead responsible for designing, implementing, and optimizing end to end business solutions across healthcare organizations. This role owns the overall solution design and architecture, supporting the full lifecycle from patient registration and access through revenue cycle operations, billing, remittance, and financial reporting. The Business Solution Architect oversees these functions throughout the implementation lifecycle, with a strong emphasis on behavioral health and public sector environments.

Partnering closely with clients, this role evaluates current state workflows, leads solution design decisions, drives data collection and workflow analysis, and recommends industry aligned best practices to deliver scalable solutions that support operational efficiency, compliance, and accurate financial outcomes.

Leveraging deep experience in billing system implementations, including Medicaid/Medi-Cal, Medicare, Managed Care, and California DHCS regulated workflows, the Business Solution Architect provides hands on leadership across credentialling, enrollments, eligibility, scheduling, claims, remittance, accounts receivable, and downstream financial reporting. As the key solution lead, the Financial Solution Architect acts as a trusted advisor for complex troubleshooting and issue resolution, manages client expectations, and coaches solution teams to ensure consistent methodology, high quality delivery, and successful client outcomes

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.

Required

• Bachelor s degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years Netsmart EHR solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical, and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years Netsmart EHR solution work experience (my Avatar)
• Experience with billing system…