Client Success Manager

Position Overview

The Client Success Manager (CSM) is a key strategic and operational partner to Quinsite’s healthcare clients. This role reports to the Director of Client Success, who partners closely with company leadership to shape client strategy and long‑term growth. The CSM owns the post‑sale relationship, driving long‑term engagement, platform adoption, and account growth while serving as an advocate for both the client and the company.

The CSM bridges strategy with hands‑on execution, translating client goals into actionable solutions that deliver measurable value.

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
• Facilitate executive‑level conversations to communicate value, uncover trends, and guide client strategy.
• Identify and act on opportunities to maximize value from purchased content and deeper engagement based on usage patterns, market shifts, and client goals. Engage with sales to ensure client needs are met when platform expansion is appropriate.

• Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post‑sale.
• Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow‑up on deliverables.
• Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
• Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.
• Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.
• Identify cross‑client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and communicating feedback to internal product and development teams.

• Educate and empower clients to utilize Quinsite’s platform effectively and independently.
• Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
• Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
• Champion best practices for client success and support client training, onboarding, and knowledge‑sharing initiatives.

• Support the planning and execution of client‑facing events such as user groups, webinars, and industry conferences.
• Help develop and share reusable client‑facing materials and documentation that establish Quinsite’s thought leadership.

• 5+ years of experience in client‑facing roles within healthcare, including SaaS or analytics environments.
• Proven ability to manage complex accounts, drive client satisfaction, and foster long‑term growth.
• Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook.
• Demonstrated ability to be a content SME—confident explaining healthcare data workflows, analytics outputs, and platform functionality.
• Excellent written, verbal, and visual communication skills; comfortable interacting with stakeholders at all levels.
• Ability to manage multiple priorities, adapt quickly, and lead in a fast‑paced, remote‑first environment.
• Bachelor’s degree or equivalent professional experience.

• Experience in Radiology, RCM, or Practice Management.
• Proficiency with tools like Smartsheet, Excel, or other project/task management platforms.
• Familiarity with transforming raw data into actionable business intelligence or decision support.

Salary Range: $90,000 – $100,000

• Health, dental, and vision coverage
• Employer‑paid short‑term disability & optional long‑term disability
• 401(k) plan with employer match
• 4 weeks paid time off + 14 company holidays
• Generous parental leave benefits