Senior Director of Product Management, Enterprise

Position: Senior Director of Product Management, Enterprise Experience
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is in the midst of an exciting transformation as a product and tech powered company. We are seeking a Senior Director of Product Management, Enterprise Experience. This role will define and drive the enterprise product strategy for Enterprise Experience platforms across GEICO, spanning AI-enabled experiences, workplace productivity, collaboration tools, device platforms, and associate-facing applications.

The leader will be responsible for translating enterprise priorities around productivity, AI adoption, workplace modernization, and platform reliability into a cohesive, scalable product strategy, ensuring delivery teams are aligned and executing against measurable outcomes.

In this role, you will bridge product, engineering, data, and business teams, acting as the voice of the associate experience while managing prioritization, alignment, and execution across a complex portfolio of enterprise platforms including AI agents, enterprise search, collaboration tools, device ecosystems, and support experiences.

This position will ensure enterprise initiatives are prioritized, sequenced, and embedded into product roadmaps and platform architectures, enabling delivery teams to execute effectively and at scale.

Key Responsibilities

1. Enterprise Experience Product Strategy & Vision

Define and execute the long-term product vision for Enterprise Experience, aligning with enterprise objectives around productivity, AI adoption, and platform reliability. Lead strategy across key domains:

* AI-powered experiences (e.g. Copilot adoption, AI literacy)

* Enterprise Search and Associate Portal platforms

* Collaboration tools (Slack, Zoom, SharePoint)

* Device lifecycle, endpoint, and workplace modernization

* Establish a unified "less tools, more integrated e2e experiences" strategy that reduces friction across enterprise workflows.

2. Portfolio Ownership & Product Roadmap Leadership

Own and drive a multi-year, cross-platform product roadmap covering:

* Enterprise AI agentic frameworks and support deflection platforms (e.g., AI scaling and channel integration)

* Enterprise Search modernization and analytics-driven discovery

* Associate Portal transformation and personalization

* Device & endpoint platforms including DaaS and ITAM modernization

* Collaboration and productivity ecosystems (Slack, Zoom, Copilot)

* Ensure roadmap prioritization is data-driven, balancing:

* Adoption metrics (e.g., Copilot usage, Slack AI adoption)

* Business impact (e.g., support deflection, productivity gains)

* Platform reliability, risk, and delivery constraints

3. AI-First Enterprise Product Leadership

Drive AI-forward platform strategy across enterprise experiences, including:

* Conversational support and automation (Agents and self-help bots, etc.)

* Embedded AI experiences in collaboration tools

* Predictive and workflow AI (e.g., ticket classification, risk modeling)

* Scale AI adoption by partnering with change management and GTM teams to achieve enterprise adoption goals and value realization.

4. Cross-Platform Integration & Experience Design

Lead integration strategy across critical systems including:

* Slack, Zoom, SharePoint, Workday, Azure IdP, and enterprise data sources

* Drive development of connected experiences (e.g., search, support, knowledge access, AI assistants) that enable associates to self-serve and reduce workflow friction.

* Promote scalable patterns that unify user experience across enterprise touchpoints.

5. Data, Metrics & Outcome-Driven Execution

Define and operationalize product success metrics, including:

* Adoption and engagement (Copilot, Slack AI, Search)

* Productivity gains and time-to-task improvements

* Support deflection and cost savings

* Platform reliability and experience health

* Leverage usage analytics (e.g., deflection rates, MAU/DAU, response times) to inform prioritization and continuous improvement.

6. Stakeholder Alignment & Execution Governance

* Serve as the central intake and prioritization leader for enterprise experience initiatives across business, engineering, and support teams.

* Drive alignment across multiple functions:

* Engineering, Platform Teams

* Finance (e.g., procurement models, cost optimization)

* Operations and Support organizations

* Change management and communications

* Ensure clarity on ownership, dependencies, sequencing, and delivery outcomes across programs.

7. Operational Excellence & Risk Management

Ensure platforms meet targets for:

* Availability,…