RQSystem Support Technician; On-site environment

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Job Description:

Home entity M&C Digital Americas

Does the person manage a team? No

Let me tell you about the role

You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.

As a System Support Technician at bp, you will partner with Technology and Business stakeholders to perform on-site installation and removal of systems at the Travel Center Sites. You will play a critical role in ensuring systems are installed properly and production-ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.

This role focuses on installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

What you will deliver

• Ability to read wiring schematics and blueprints

• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed

• Ability to work on-site with little or no supervision

• Ability to clearly communicate professionally with technical and nontechnical personnel

• Demonstrate professional behavior including language, actions, and attire

• Ability Install and maintain low-voltage cabling (data, voice, and IT infrastructure)

• Basic computer skills

• Basic networking skills

• Basic data infrastructure knowledge

• Ability to reliably access transportation for travel to office, airport, and job sites

What you will need to be successful (experience and qualifications)

• Associate Degree or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• Computer certifications from Comp Tia A+, Network+, Security+ are preferred

• Requires 6-8 years of experience supporting complex end user technologies.

• Ability to validate requirements and ensure alignment with business expectations

• Experience using Microsoft Office tools (Excel, Word, Visio)

• Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers

• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, Power Shell, Group Policies, Microsoft Office 365, Beyond Trust remote control software (Bomgar), and Service Now ticket management system is preferred

• Knowledge of building Images and scripting is desired

• Strong analytical, troubleshooting, and organizational skills

• Effective communication skills and ability to work with both technical and non-technical teams

• Ability to manage multiple priorities in a fast-paced environment

• Attention to detail and commitment to quality

• Problem-solving and critical thinking

• Strong collaboration and teamwork

• Continuous learning mindset

Desired

• Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments

• Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)

• Ability to develop and write technical documentation

• Excellent self-organization and time management skills

• Ability to evaluate and test emerging technologies

• Experience with ticketing systems (Service Now, Jira, etc.)

• Knowledge of endpoint management tools (Intune, SCCM, etc.)

• Basic understanding of cybersecurity practices

Working Location

• Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 80% + (Not Hybrid)

• Must have Real /Passport for both Rental Cars/ Domestic Air Travel

• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel

• Must be available to travel on short notice

• May require flexible hours or on-call support depending on business needs

Working Conditions / Physical Requirements

• System Support Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements…