Senior Implementation Manager

Description

We is looking for an Implementation Manager to guide our largest, most complex customers through a seamless launch. In this role, you'll serve as the driving force behind cross-functional execution-partnering closely with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact.

You'll take ownership of enterprise-level programs that shape how customers experience and derive value from our platform. Working within a highly collaborative environment, you'll connect strategy with execution, transforming operational complexity into seamless outcomes for our customers. You'll have the opportunity to define and scale the implementation discipline, building frameworks, driving process excellence, and setting new standards for customer success. This role exists because we are scaling insurance account rollouts, and the current model places too much implementation ownership on Customer Success by default.

We're looking for someone who can bring structure, urgency, accountability to high-stakes rollouts while building the playbook for how this function scales over time.

You will contribute by

Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)

Understand our platform and product capabilities to effectively communicate the value to end users and senior management

Serve as the single point of accountability for launch deliverables and cross-functional execution

Facilitate technical and non-technical meetings with customers, internal teams, and third parties

Anticipate and manage risks, dependencies, and escalations; course-correct proactively

Drive internal alignment, status reporting, and resource planning across functions

Own launch success metrics (timeliness, user adoption, quality, retention handoff)

Document process templates, playbooks, and continuous improvement insights post-launch

Train and mentor junior implementation or onboarding team members (if applicable)

Your background includes

3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS

Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments

Led implementation of new workflows and successfully drove adoption across thousands of end-users

Excellent written and verbal communication across technical and non-technical audiences

Strong project management skills - planning, dependencies, risk mitigation

Comfortable working ambiguously, making decisions, and driving alignment

Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines

Nice-to-haves:

Insurance or insurtech experience

Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality

Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics

Top Skills Details

Project management,Implementation

Additional

Skills & Qualifications

Self-starter / High Autonomy

Comfortable with Ambiguity

Operates well in a distributed team environment

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Remote, OR.

Pay and Benefits

The pay range for this position is $70.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This…