Vice President, Client Migrations

Overview

Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Why This Role Matters

The Vice President of Client Migrations leads one of the most critical and complex functions at Personify Health—orchestrating the simultaneous migration of clients from legacy claims platforms and digital experiences to modern, integrated systems. Your leadership directly determines whether clients experience seamless transitions or disruptive setbacks that impact their ability to serve members. By guiding a diverse team of solution designers, business analysts, and implementation professionals through intricate technical migrations, you ensure that healthcare administration never misses a beat.

Your strategic vision, combined with operational excellence, protects client relationships worth millions while positioning Personify Health as a trusted partner capable of executing the most demanding transformations in the TPA industry.

Lead strategic team development: Build and develop high-performing team with diverse roles managing client migrations in partnership with Account Management, Strategic Development, TPA Operations, and Enterprise Project Management office.

Provide executive oversight: Direct all client implementation projects ensuring on-time delivery within scope and aligned with client expectations while serving as escalation point for critical issues.

Define migration strategies: Establish implementation strategies for simultaneous claims platform and digital experience migrations while partnering with cross-functional leaders in technology, operations, and client services.

Drive accountability and results: Set priorities, allocate resources, and ensure accountability for individual client project delivery while monitoring performance against key success metrics.

Build client relationships: Develop strong partnerships with client executives and stakeholders while communicating project status, risks, and milestones effectively at all organizational levels.

Guide technical execution: Direct team in understanding claims administration systems and digital engagement platforms while ensuring technical solutions meet client requirements and compliance standards.

Manage risk proactively: Monitor project risks and drive resolution of complex challenges while maintaining zero tolerance for critical implementation failures or compliance breaches.

Foster organizational culture: Create culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team.

Develop talent: Coach and mentor team members for professional growth while maintaining team engagement scores at or above organizational benchmarks.

Education & Experience:

• 15+ years in healthcare, employee benefits, insurance, or TPA environments
• At least 10 years in leadership roles with people management responsibilities
• Proven success overseeing teams managing large-scale client implementations
• Prior TPA experience strongly preferred
• Track record of delivering 95%+ on-time project completion rates

Technical

Skills:

• Deep understanding of claims administration platforms and digital engagement tools
• Advanced project management methodologies (PMP or similar certification preferred)
• Experience managing budgets with ±5% variance adherence
• Proficiency in risk management frameworks and compliance requirements
• Data-driven decision-making capabilities under pressure

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support,…