Common Services Service Delivery Program Manager

Employer Industry: Digital Services and Technology Solutions

• Opportunity for career advancement and growth within a high-profile federal program
• Work remotely from anywhere in the U.S.
• Comprehensive benefits including virtual health visits, financial wellness tools, and generous 401(k) matches
• Supportive and collaborative work environment driven by core values
• Chance to lead experienced project managers and drive operational excellence

• Provide day‑to‑day management and accountability for infrastructure delivery project managers
• Supervise and mentor project management staff to ensure successful execution of programs
• Monitor, analyze, and report on SLA achievement and service performance
• Oversee change management, problem management, and configuration management activities
• Drive continuous improvement initiatives and resolve complex cross‑functional issues

• Minimum 8 years of management experience in change, problem, configuration, or process management programs
• Minimum 5 years managing programs with at least 50 personnel delivering services
• Strong project and program governance capabilities
• Experience with SLA management, analysis, and executive reporting
• Bachelor’s degree from an accredited institution or equivalent professional experience

• PMP (Project Management Professional) certification
• ITIL Expert or ITIL Managing Professional certification
• Experience managing large federal IT service delivery contracts
• Strong leadership, coaching, and team development skills
• Excellent executive communication and stakeholder management abilities

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