Director, Development Operations

Director, Development Operations

Mozilla Foundation is a non‑profit building a better technology future — powered by people, open by design, fueled by imagination.

We deliver people‑first alternatives to today’s extractive systems. We build side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it’s ours to create.

The Development team at Mozilla Foundation drives the philanthropic support that fuels our mission to ensure the internet is a global public resource, open and accessible to all. The team builds meaningful relationships with individual donors, foundations, and partners who share our vision for a healthier internet. Through strategic fundraising initiatives, we secure the resources needed to advance Mozilla’s mission of promoting openness, innovation, and opportunity online.

The Director, Development Operations plays a leadership role within the team by owning the operational strategy, systems, and data infrastructure that enable the Development team to meet its fundraising goals effectively and sustainably.

This role reports to the Vice President, Development and partners closely across Technology Platforms, Finance, and programmatic teams to ensure strong alignment, operational excellence, and donor‑centered systems. The role also directly manages the Senior Coordinator, Development Operations and the Prospect Research Manager.

Here are some projects you’ll likely work on in your first 6 months:

• Establish and refine tracking and reporting processes to monitor progress against fundraising goals, including monthly impact reporting
• Assess and strengthen development systems, workflows, and data practices, including Salesforce optimization and adoption
• Partner with Finance, People, and Operations to develop and manage the Development team budget
• Advance projections planning and revenue tracking processes to support sustainable fundraising growth.
• Design and facilitate Development team meetings and plan team work weeks to drive alignment and shared learning

• Own and lead annual Development planning, including setting priorities, OKRs, and projections
• Overseeing pipeline‑building strategy to ensure sustainable fundraising growth
• Track performance against goals and provide clear, data‑informed updates to the VP, Executive Team, and Leadership Team
• Develop and oversee the Development team budget in close partnership with Finance, People, and Operations

• Set the operational strategy for development systems, processes, and tools that enable effective cross‑team collaboration
• Advance the team’s use of data in decision‑making by defining priority metrics, strengthening data hygiene, and improving reporting and dashboards
• Serve as the primary decision‑maker and escalation point for Development’s partnership with the Technology Platforms team
• Partner closely with the Tech Platforms team in overseeing Salesforce optimization, prioritization, protocols, training, and adoption
• Ensure effective systems and processes for gift processing, reconciliation, and prospect research

• Partner closely with Technology Platforms, Finance, People, programmatic teams, and revenue stream leads to ensure alignment across fundraising systems and strategies
• Design and lead Development team meetings to advance strategic priorities and shared learning
• Plan and execute team work weeks to drive alignment, innovation, and connection
• Support onboarding and integration of new team members in partnership with People & Culture
• Contribute to building and reinforcing a culture of philanthropy across the organization

• 10+ years of operations, systems, or campaign management experience within a nonprofit or philanthropy environment
• Demonstrated success leading complex, cross‑functional initiatives with executive visibility
• Strong project management experience overseeing complex, multi‑stakeholder initiatives
• Experience managing and…