Director of Operations, QuadMed

Overview

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

Quad Med is seeking a Director of Operations to join our growing team. This is a remote role with variable travel.

This position will be administratively responsible for overall direction of clinical operations. This position will provide leadership, direction and coordination of staff and service line departments relating to patient care and client satisfaction, work to ensure the delivery of quality, cost effective health care to the health and wellness center patients within Quad Med.

Some position responsibilities may be dependent on client and size of center(s). There may be travel involved to onsite health and wellness centers.

• Attracts, retains and develops a high performing team to ensure employee engagement and client satisfaction. This includes talent acquisition, employee development, employee relations issues, training, on-boarding, off-boarding, staff communication, and performance management.
• Demonstrates thought leadership and an ability to bring forward a business case for client needs which require cross-departmental collaboration and see them through from concept to fruition.
• Serves as liaison between functional departments and medical leadership, including medical directors and chief medical officer. Partners with cross-functional departments to establish goals for service line plans and program implementation.
• Ensures partnership between clinical departments within Quad Med Centers
• Participates in client and/or site meetings, committees and task forces to support strategic initiatives.
• Knowledge of industry and healthcare trends to support Operations Managers in the development of 1/3/5-year key account plans for each client.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Evaluates all Quad Med programs to ensure delivery of key performance expectations including patient engagement, health outcomes, and expected ROI. Partners with service line program administrators to alter program design and/or build additional features as needed to meet client expectations/needs.
• Promotes, enables, and executes on continuous improvement activity within the organization and is accountable for outcomes.
• Works with the Senior Vice President of Operations to forecast, prepare, submit, monitor and maintain accountability for operational and capital budgets of assigned departments.
• Travel required to visit centers and clients.

Education:

• A bachelor's degree in business, Management, Healthcare Administration, Nursing or related field
• A master's degree or higher-level degree preferred
• A clinical degree (LPN, RN, BSN, APP) preferred

Experience:

• Minimum of eight (8) years clinic/practice management experience
• Extensive experience in an account management capacity AND in an operational capacity with proven track record of success balancing the needs of both successfully required
• Clinical experience in any capacity preferred
• Leadership experience with multiple locations, states, diverse departments preferred

Knowledge, Skills & Abilities:

• Understanding of client’s business and healthcare relative to QM’s core competencies
• Knowledge and awareness of industry and healthcare trends
• Build a strong sense of common purpose aligning with mission and vision, across all work groups
• Thorough knowledge of practices, theories, and policies involved in business and finance.
• Excellent analytical, decision-making, and problem-solving skills.
• Build relationships by acting as a trusted advisor and inspiring confidence to support the objectives of Quad Med and client success
• Posse…