Manager, Commercial Portfolio Operations

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

As Manager of the Portfolio Operations Team, your primary role will be to oversee and support your team members in their day-to-day activities; ensuring they have the resources and guidance needed to meet asset performance goals. You will be responsible for the operational health and performance of a growing portfolio of commercial solar projects, as well as for establishing and maintaining strong relationships with clients and stakeholders, identifying and addressing project challenges, and driving continuous process improvement to optimize project outcomes.

Additionally, you will be expected to provide regular reports and updates to senior leadership on team and project performance.

Since we are back filling a manager who will be moving to another role within Commercial Operations, we are only considering internal candidates from within Commercial Operations in order to keep total headcount the same.

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here are some things you’ll be doing.

• Manage a team of Portfolio Operation Managers throughout the U.S.
• Lead hiring, onboarding, employee development, and provide values-aligned cultural leadership
• Lead career coaching and development efforts, foster and grow with your team’s high performers, and mentor others to meet their potential
• Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures.
• Help identify features and improvements for Omnidian’s proprietary platform.
• Cross-train team members in DAS portals and energy simulation tools.

• Ensure commercial asset performance remains optimized.
• Oversee solution delivery for commercial assets: onboarding new clients and assets, identifying and resolving client escalations, and understanding performance issues with commercial solar systems.
• Support client and site host customers and field service technician communications.
• Drive a culture of continuous improvement and rapid escalation to resolve issues and address client feedback.
• Ensure client communications and reporting exceed expectations.

• Collaborate cross-functionally to support company-wide initiatives.
• Track, manage, and influence the operational cost structure to ensure contracts deliver expected financial performance.
• Provide technical pre-sales support.
• Oversee asset and portfolio performance assessments for prospective clients.

• You'll thrive in this role if you are...

• Thrives in a fast-paced, growth-mode environment.
• Curious, with a strong desire to learn new skills and concepts.
• Quickly adjusts to the needs of the business and team.
• Can stay cool under pressure.

• Is capable of managing multiple projects simultaneously.
• Takes ownership of issues, ensures proper escalation, and follows up accordingly.
• Has strong attention to detail and accuracy.
• Is a self-starter and skilled at balancing routine tasks and innovative projects.

• Has strong technical understanding of business operations infrastructure, including Solar Commercial equipment, DAS Monitoring, CRM, support ticketing, ERP, and BI tools.
• Has excellent interpersonal, communication, and organizational skills.
• Is proficient in both written and verbal communication.

• 7+ years of professional experience
• 5+ years of experience in the solar energy industry, in Operations & Maintenance, Asset Management, or Field Service
• 2+ Years of People Management Experience
• Experience with solar monitoring DAS platforms and alerts
• Strong understanding of Technical Asset Management and asset performance
• Experience…