Renewals Specialist EMEA; German

Employer Industry: Cybersecurity and Software Solutions

• Opportunity for career advancement and growth within the organization
• Remote work opportunity within the UK
• Competitive health benefits and generous PTO policy
• RSU program for most employees and retirement matching program
• Paid volunteer days and peer-to-peer recognition through Bonusly
• Chance to work with a collaborative and innovative team focused on digital safety

• Execute the renewal process to ensure annual recurring revenue (ARR) is retained or expanded
• Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
• Build and maintain strong relationships with clients to understand their needs and identify upselling opportunities
• Analyze renewal metrics and trends to enhance customer retention strategies
• Collaborate with sales, customer success, and product teams for a seamless renewal experience

• Fluency in German; spoken and written is a bonus
• Bachelor’s degree in Business, Marketing, or a related field
• 3+ years of experience in renewals, account management, or customer success in a software or technology environment
• Strong understanding of SaaS business models and recurring revenue principles
• Proficient in Salesforce, Gainsight, and other relevant tools

• Strong analytical skills and ability to interpret data to drive decision‑making
• Excellent communication and interpersonal skills with a customer‑focused mindset
• Ability to work independently and as part of a team in a fast‑paced environment

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.