E-commerce Multi-Channel Operations Manager

Fast-growing multi-channel e-commerce business seeking a highly organized, technical, and detail-oriented E-commerce Operations Manager. In this role, you will be the anchor of our digital backend, responsible for configuring, optimizing, and scaling our multi-channel architecture via Rithum (formerly Channel Advisor). You will oversee our core inventory pipeline, manage our direct-to-consumer website via Shopify, and ensure our product data flows flawlessly to major marketplaces such as Amazon, Walmart, Target Plus, Poshmark, Shein, and Tik Tok.

Deep, hands‑on experience with Channel Advisor/Rithum and Amazon Seller Central is strictly required.

• Act as the primary administrator for Rithum, handling complex backend setups, custom business rules, lookups, and mapping expressions.
• Configure and maintain marketplace integrations to ensure seamless data flows between Rithum and all connected channels.
• Independently diagnose and resolve platform‑specific feed errors (e.g., Amazon Error 8541/5000 match conflicts, Walmart ingest errors) using processing reports and advanced Rithum mapping modifications.

• Build, launch, and optimize multi‑channel product listings from the ground up.
• Manage and enrich product listings by updating metadata, SEO keywords, backend search terms, attributes, and high‑quality images.
• Ensure absolute consistency in brand voice, product accuracy, and cross‑channel pricing rules to prevent accidental buy‑box suppression or margin loss.

• Own the inventory sync process, verifying that physical warehouse stock matches exactly what Rithum reports and what marketplaces display.
• Monitor how e‑commerce APIs, FTP feeds, and warehouse management data talk to Rithum to prevent lagging sync times and ghost inventory.
• Continuously monitor account health metrics across all platforms (Amazon Performance Metrics, Walmart Scorecards, Target Plus SLAs) and proactively resolve listing suppress ions or policy violations.

• Oversee the day‑to‑day operations, catalog accuracy, theme updates, and backend functionality of our direct‑to‑consumer e‑commerce website [Specify platform if known, e.g., Shopify, Woo Commerce, Big Commerce].

• 5+ years of dedicated e‑commerce operations, catalog management, or multi‑channel retail experience.
• Expert‑level, hands‑on proficiency with Rithum / Channel Advisor is mandatory. You must thoroughly understand data mapping, custom attributes, and feed scheduling.
• Strong knowledge of backend Shopify set up and configuration.
• Deep knowledge of Amazon Seller Central (including flat‑file uploads, catalog creation, and error resolution) is required. Direct experience with Walmart Seller Center, Target Plus, Tik Tok Shop, or Shein is highly preferred.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, XLOOKUPs, pivot tables, data cleaning) for handling large datasets and catalog imports/exports.
• Strong understanding of e‑commerce SEO, metadata structures, and digital image optimization standards.