Billing and Audit Manager

Lead With Winning Confidence

Dura Serv is looking for a billing and audit leader who builds high-performing teams, drives process excellence, and holds the function to a standard that national account customers can count on.

This Is a Leadership Role — Not a Senior Billing Role With a Manager Title.

Dura Serv's national account relationships represent some of the most demanding customer expectations in the business — Fortune 500 operators, multi-location facility managers, and national procurement teams who require billing accuracy, audit compliance, and issue resolution that performs at the highest level. When this function runs right, it protects revenue, preserves relationships, and demonstrates the operational credibility Dura Serv has built its reputation on.

As National Accounts Billing and Audit Manager, you lead the billing and audit teams — setting direction, developing people, owning process improvement, managing system performance across Microsoft Dynamics, Service Channel, and CMMS platforms, and serving as the senior point of resolution for escalated billing and audit issues. You're not doing the work instead of the team. You're building the team, the processes, and the standards that make the work happen right.

If you've led a billing or audit function at this level of complexity — and you have the leadership credibility to hold a team to a standard that national accounts demand — this role was built for you.

The Team

• Lead, coach, and develop the billing and audit teams — providing direction, support, performance management, and guidance to achieve departmental goals; you set the standard by modeling it
• Drive accountability and continuous improvement within the team — your people perform at a higher level because of the standards you establish and the coaching you provide
• Build a team culture where accuracy, professionalism, and customer responsiveness are the baseline expectation, not the aspiration

The Operations

• Oversee daily billing and audit operations to ensure invoices, audits, and related activities are completed accurately, timely, and in full compliance with company policies and customer contractual requirements
• Investigate and resolve billing discrepancies, audit findings, customer concerns, vendor inquiries, and escalated issues — decisively, professionally, and without letting problems age
• Ensure billing and audit processes comply with applicable company policies, contractual obligations, and internal controls — your function is audit-ready at all times

The Systems & Improvement

• Manage and optimize billing and audit systems — Microsoft Dynamics, Service Channel, CMMS platforms — ensuring the technology supports the process and not the other way around
• Evaluate current billing and audit workflows and implement process improvements that increase efficiency, accuracy, consistency, and scalability across national account operations
• Prepare, review, and analyze billing and audit reports, financial data, and KPIs — translating performance metrics into insights that inform leadership decisions

The Relationships

• Collaborate with National Accounts, Finance, Operations, customers, and vendors to resolve billing questions, audit concerns, and process challenges — you are the senior relationship owner for the function
• Build and maintain strong relationships with national account stakeholders by understanding their business needs, supporting their expectations, and driving service excellence that earns their confidence

You lead with credibility — earned through years of doing the work, and demonstrated every day in the standard you hold your team to and the confidence you bring into every stakeholder conversation.

• A billing and audit leader — you understand the full billing and audit function deeply, you make decisions with conviction, and you represent the department to national account customers and internal leadership without hesitation
• A developer of people — your team performs at a higher level because of your coaching, your expectations, and your genuine investment in their growth
• A process improvement driver — you don't accept inefficiency as a fixed condition; you…