Billing Analyst

WHERE DETAILS MAKE A MISSION-CRITICAL IMPACT. CASH FLOW DOESN'T MANAGE ITSELF. Someone has to get it right. That's you.

Dura Serv is looking for a Billing Analyst who owns the collections process with precision — managing accounts, resolving disputes, reconciling records, and protecting the company's cash position one accurate transaction at a time.

Dura Serv generates revenue across nine regions through thousands of service calls, projects, and customer accounts. What happens after the work is done — the billing, the collections, the reconciliation, the credit management — directly determines how much of that earned revenue actually reaches the bottom line. That's where the Billing Analyst operates.

In this role, you'll manage customer collections across phone, email, and written communications; reconcile accounts and resolve discrepancies before they compound; ensure accurate payment application; evaluate credit; and maintain the records that make the entire AR function auditable and defensible. Every detail you handle correctly protects cash flow. Every one you miss creates a problem downstream.

• Manage customer collections through phone, email, and written communications — contacting customers on overdue invoices, following up on payment reminders, and driving resolution without damaging the customer relationship
• Maintain detailed, accurate records of all collection activity, customer interactions, and payment arrangements — your documentation is the evidence trail when a dispute escalates
• Reduce aged receivables through consistent, professional follow-through — every overdue account has a path to resolution and you find it

• Reconcile customer accounts, identify discrepancies, and resolve payment issues — you find the problem before the customer calls about it
• Ensure accurate application of payments to customer accounts and update records accordingly — a misapplied payment creates a ripple effect; you prevent it
• Leverage strong analytical skills to review and verify billing information, catching errors at the source before they affect the ledger

• Conduct detailed credit evaluations and set appropriate credit limits based on company policy — your assessments protect Dura Serv from exposure before a problem becomes a loss
• Apply knowledge of electronic billing procedures and AR principles to maintain compliance with industry standards and internal controls

You don't let accounts sit. You don't let discrepancies slide. And you don't close a file until the record reflects reality.

• Analytically precise — you review billing information with a level of scrutiny that catches what others miss before it becomes a collections problem
• Professionally persistent — you follow up on overdue accounts without being aggressive; you know that tone and timing are what move a customer from resistant to resolved
• Detail-obsessed — payment applications, account reconciliations, and collection records all reflect the same standard: accurate, complete, and current
• A clear communicator — you explain billing disputes and payment expectations to customers in writing and verbally with professionalism and clarity
• Technically capable — advanced Microsoft Office 365 proficiency is required; experience with technology platforms, reporting tools, and data management gives you a meaningful advantage
• Self-directed — you manage your own account queue, prioritize by aging and risk, and produce results without waiting to be told what needs attention

• High School diploma or equivalent required
• 2+ years of accounts receivable collections experience — you've worked overdue accounts, reconciled ledgers, and resolved disputes in a professional environment
• Knowledge of foundational AR and accounting principles, including electronic billing procedures and industry standards
• Advanced proficiency with Microsoft Office 365, particularly Excel for account…