Operational Effectiveness Coordinator - Onsite

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Operational Effectiveness Coordinator is responsible for ensuring the smooth and effective functioning of training events and special projects. Works with multiple lines of business to prepare, facilitate, monitor, and document training activities.

Principal Duties:

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* Negotiates and manages hotel contracts for new hires and others as needed.

* Coordinates with Recruiting and the onboarding team to plan for new hire attendance to training classes.

* Coordinates attendee travel/transportation.

* Coordinates training classes which includes itinerary, lunch, dinner and event reservations, transportation, guest speakers, security access, supplies, catering, pictures, and training room preparation.

* Reporting functions:
To include, but not limited to; training rosters, new hires, and survey responses.

* Responsible for handling expense report preparation.

* Processes and reconciles invoices and sends to Accounts Payable for processing.

* Orders and manages supplies for training.

* Orders and manages swag items and welcome kits.

* Assists with the development of PowerPoint presentation decks/materials for meetings.

* Updates training policies and creates training procedures.

* Updates contact lists and emails distribution lists.

* Sends out post course surveys.

* Manages virtual new hire onboarding training schedule & coordinates with key department presenters/organizers.

* Schedules on-site team events and luncheons.

* Pulls performance matrix numbers and creates PowerPoint documents and materials as needed.

* Performs related duties as assigned by management.

Education and Experience

* High School diploma or equivalent.

* 5+ years of administrative experience.

* 2+ years of mortgage industry experience.

Knowledge, Skills, and Abilities

* Excellent communication skills with ability to build rapport across organization with peers, subordinates, and supervisors, both written and verbal.

* Excellent organization skills.

* Excellent computer and Microsoft Office skills.

* Strong customer service orientation.

* Ability to multi-task, prioritize and manage time.

* Self-starter with initiative, strong organizational skills, project management skills, sound decision making and leadership's skills, leads by example, problem solver.

* Ability to work autonomously under minimal supervision.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

* Medical, dental, and vision insurance

* Health Savings Account with employer contribution

* 401(k) Retirement plan with employer match

* Paid Maternity Leave/Parental Bonding Leave

* Pet insurance

* Adoption Assistance

* Tuition reimbursement

* Employee Loan Program

* The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities…