Field Service Administrator

Overview

Cisco-Eagle is a leading material handling systems integrator, delivering innovative equipment, systems, and services that keep warehouses and distribution centers running efficiently. Our solutions include conveyor systems, lifts, dock equipment, industrial carousels, storage racks, mezzanines, palletizers, stretch wrappers, and more—supported by expert repair, maintenance, and installation services. We offer more than just a job—we provide a rewarding career with competitive pay, comprehensive benefits, and a collaborative, professional culture.

We are seeking a highly organized and detail-oriented Field Services Administrator to support our Coppell office. In this role, you will be the central hub of our field service operations—coordinating schedules, managing service tickets, supporting technicians, and ensuring smooth communication between departments. Your work will directly impact the efficiency and success of our service team by keeping processes accurate, timely, and well-coordinated.

• Competitive salary and comprehensive benefits package
• Paid vacation and holidays
• 401(k) with company contributions
• Medical insurance
• Profit sharing and employee stock ownership (ESOP)
• A supportive, team-oriented workplace culture

• Open, update, and close service tickets with accuracy and timeliness
• Arrange travel and logistics for field service personnel
• Schedule rental equipment as needed
• Maintain answering service systems and ensure timely communication
• Oversee preventive maintenance programs, including documentation, and purchase orders
• Support accounting functions such as:
  • Creating quotes and purchase orders
  • Assisting with customer invoice inquiries
  • Preparing project estimates and related documentation

• Strong attention to detail and commitment to accuracy
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

• High school diploma or equivalent
• Minimum of 2 years’ experience in administration, customer service, or a related role

• Full-time position, Monday–Friday
• Background check required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.