Outbound Specialty Mail - Processing Support Associate III; Coppell, TX

Job Description

The Outbound Specialty Mail – Claims role is responsible for processing and fulfilling a variety of claim-related mailing requests using specialized mailing methods. This position plays a critical role in ensuring timely, accurate, and compliant distribution of claim documentation, while also maintaining up-to-date records in the claims system.

• Process and prepare outbound claim-related documents using specialized mailing methods, including certified mail, overnight courier services, and bulk mailings.
• Review requests for completeness and accuracy prior to processing to ensure proper handling and mailing.
• Coordinate with internal departments to clarify and fulfill mailing requirements in accordance with service level expectations.
• Accurately update the claims system with fulfillment status, mailing method, tracking numbers, and completion dates.
• Track and confirm delivery of specialty mail items, following up as necessary to ensure successful receipt.
• Manage returned or undeliverable mail according to established procedures and elevate issues when appropriate.
• Ensure all mailing processes comply with internal policies, client requirements, and applicable regulations.
• Maintain organized logs and documentation of all outgoing specialty mail activity.
• Support process improvements, contribute to documentation updates, and participate in training as needed.
• Perform other duties as assigned by management.

• 1–2 years of experience in a mailroom, administrative, or claims processing environment preferred.
• Strong attention to detail and organizational skills.
• Familiarity with mailing systems and tracking tools (e.g., USPS, Fed Ex, UPS).
• Basic knowledge of claims processing or insurance industry is a plus.
• Proficient in data entry and comfortable using claims or document management systems.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and teamwork skills.

• Due to the nature of the work, this is an in-office position. Candidates for this role must be able to commute to the office location.
• Office
  
  Location:
  
  3300 Olympus Blvd Ste 400, Coppell, TX 75019

• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills: Data Entry, Data Processing, Mail Processing, Mailroom, Notary Services, Time Management

Compensation: 18.61 – 27.77 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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