Outbound Specialty Mail - Processing Support Associate III; Coppell, TX

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. Allstate has spent more than 90 years innovating to stay ahead of our customers’ evolving needs, from pioneering seat belt and air‑bag safety to leading pricing sophistication, telematics, and device and identity protection.

• Process and prepare outbound claim‑related documents using specialized mailing methods, including certified mail, overnight courier services, and bulk mailings.
• Review requests for completeness and accuracy prior to processing to ensure proper handling and mailing.
• Coordinate with internal departments to clarify and fulfill mailing requirements in accordance with service level expectations.
• Accurately update the claims system with fulfillment status, mailing method, tracking numbers, and completion dates.
• Track and confirm delivery of specialty mail items, following up as necessary to ensure successful receipt.
• Manage returned or undeliverable mail according to established procedures and escalated issues when appropriate.
• Ensure all mailing processes comply with internal policies, client requirements, and applicable regulations.
• Maintain organized logs and documentation of all outgoing specialty mail activity.
• Support process improvements, contribute to documentation updates, and participate in training as needed.
• Perform other duties as assigned by management.

• 1–2 years of experience in a mailroom, administrative, or claims processing environment preferred.
• Strong attention to detail and organizational skills.
• Familiarity with mailing systems and tracking tools (e.g., USPS, Fed Ex, UPS).
• Basic knowledge of claims processing or the insurance industry is a plus.
• Proficient in data entry and comfortable using claim or document‑management systems.
• Ability to work independently and manage multiple tasks in a fast‑paced environment.
• Excellent communication and teamwork skills.

In‑office position in Coppell, TX. Candidates must be able to commute to:
3300 Olympus Blvd Ste 400, Coppell, TX 75019
.

The preceding description is not a complete list of all duties and responsibilities; other related duties may be assigned. Regular, predictable attendance is an essential function of this job.

Hourly rate: $18.61 – $27.77, based on experience and qualifications. Candidates will be required to submit to a background investigation.

Allstate is an equal‑opportunity employer. The company does not sponsor individuals for employment‑based visas for this position. All applicable federal and state equal‑employment‑opportunity laws are being followed. This is a non‑refundable, non‑qualifying advertisement unless otherwise indicated.