Delivery Account Operations Associate-Data Analytics

Job Title: Delivery Account Operations Associate-Data Analystics

Location: Coppell, TX

Job Type: Hourly Consultant

Hours: Monday to Friday 8am - 5 pm

Pay: $22.91 per hour

Candidates must be local and eligible to work in the US without restrictions.

Must have advanced Excel skills including advanced functions, pivot tables, and macros.

Experience with Power BI, Tableau, or similar visualization tools
.

Knowledge of database builds
.

• Develop, maintain, and enhance operational reports, dashboards, and data visualizations using Excel, Power BI, or similar tools.
• Extract, cleanse, validate, and transform data from multiple internal and external sources.
• Perform quantitative analysis to identify trends, operational gaps, and opportunities to increase print sales and improve order billing accuracy.
• Create and support workload balancing models for designated delivery and operations work groups.
• Collaborate with cross‑functional teams to gather requirements and deliver accurate, timely reporting solutions.
• Ensure data integrity, consistency, and accuracy across all reporting outputs.
• Automate recurring reports and operational processes to improve efficiency and reduce manual effort.
• Provide ad‑hoc analysis to support leadership decision‑making and strategic initiatives.
• Document reporting processes, data definitions, and best practices to support standardization and governance.
• Support continuous improvement efforts through data‑driven operational insights.

• Advanced Microsoft Excel skills (formulas, pivot tables, data modeling; macros/VBA a plus).
• Experience with Power BI, Tableau, or similar business intelligence and visualization platforms.
• Knowledge of database structures, data extraction, and query concepts.
• Strong analytical and problem‑solving abilities with attention to detail.
• Understanding of data governance, data quality, and compliance practices.
• Data storytelling skills with the ability to present insights clearly to non‑technical stakeholders.
• Strong written and visual report development capabilities.

• 2–4 years of experience in reporting, data analytics, business intelligence, or operations analytics.
• Advanced Excel (pivot tables, advanced functions and macros).
• Power BI, Tableau or similar.
• Experience supporting operational or delivery/account management environments preferred.
• Demonstrated ability to automate reporting and improve process efficiency.

• Associate’s degree in Data Analytics, Business Intelligence, Business, or a related field required.
• Bachelor’s degree preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.