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Strategic Workforce Management Analyst
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-05-31
Listing for:
American First Finance
Full Time
position Listed on 2026-05-31
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
American First Finance in Coppell is seeking a Workforce Management Analyst to enhance operational efficiency in our blended contact center. This role is pivotal for optimizing staffing models and leveraging advanced reporting and analytics to drive decisions and improve service delivery.
The ideal candidate will have over 2 years of contact center experience and proficiency in NICE IEX WFM or similar platforms, alongside advanced skills in Excel and Power
BI. Join us to ensure effective scheduling and best-in-class service for our customers.
We are an equal opportunity employer committed to inclusivity and accommodating individuals with disabilities.
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