TRAIL Rising Leaders Program - Servicing Operations

Position Summary

TRAIL (Tools Required for Advancement Into Leadership) is a 12‑month rotational leadership‑development program designed specifically for recent college graduates. TRAIL Operations Specialists are full‑time employees earning a competitive salary with benefits while receiving hands‑on experience and mentorship. The program focuses on building a foundation in process improvement, presentation, and leadership skills.

The Servicing Operations TRAIL Operations Specialist will be immersed in one of the following areas:

• Operational Controls
• Loan Transfers and Advance Management
• Servicing Analytics

The TRAIL Rising Leaders Program is set to begin July 2026.

• Perform assigned duties under direction of experienced personnel to gain knowledge and experience required for promotion to a management position; responsibilities include decisioning in real‑world account management scenarios.
• Conduct business analyses and provide recommendations to leadership for business and process changes.
• Receive training and perform duties in several functions to learn line and staff functions, management viewpoints, company policies, and best practices.
• Observe experienced workers to acquire knowledge of methods, procedures, and standards required for departmental duties.
• Champion the Process Improvement discipline within the organization and implement the steps and tools necessary to complete projects.
• Attend company‑sponsored training classes and obtain certain certifications.
• Perform related duties as assigned by management.

• Bachelor’s degree from an accredited college or university.
• Excel in a team‑oriented, collaborative environment while contributing to the creation, design, and implementation of value‑add business strategies.
• Clearly articulate and present ideas and findings to a varied audience, including operations staff and senior leadership.
• Excellent written and verbal communication skills.
• Strong business communication skills and the ability to work well in a collaborative environment.
• Strong attention to detail; ability to multi‑task, respond well to pressure and deadlines, and work well individually and collaboratively.
• Experience with PowerPoint and Visio is a plus.
• Ability to adapt and willingness to learn.
• Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early‑career program opportunities; applicants requiring sponsorship are not eligible.
• All employees are required to have smartphones that meet company security standards and the ability to install apps such as Microsoft Authenticator.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) retirement plan with employer match
• Paid maternity leave, parental bonding leave, caregiver leave, and adoption assistance
• Tuition and certification reimbursement
• Employee mortgage loan program
• Employee emergency and disaster fund support

We’re a proud equal‑opportunity employer and celebrate employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Different makes us better.