Customer Onboarding Specialist - DRS Job Coppell area,Texas USA,Business

We are seeking an accomplished and dynamic Customer Onboarding Specialist - DRS to join our team. In this role, you will play a critical part in planning, scheduling, coordinating, organizing and leading all aspects of medium to large sized projects as they pertain to new business implementations, existing customer conversions, and other strategic digital retail solutions (DRS) initiatives, contributing to our ongoing success and strategic goals.

As part of the DRS Product Team, you will provide support and coordination of DRS activities and assist in implementing strategies and tactics focused on product line growth and profitability.

Key Responsibilities:

Direct interaction and effective coordination with external customers, sales, operations and functional groups
Project Lifecycle Management - Initiation, Planning, Implementing, Controlling & Closing
Cost & savings tracking
Developing, interpreting and defining project requirements - Statement of Work deliverables
Effective task assignment and project organization
Developing and managing a project timeline
Determining project risk exposure and developing remediation & migration plans
Determining project performance (KPI) status - cost & schedule
Effective problem resolution - root cause corrective action
Process and work standardization
Managing concurrent competing project demands
Perform other duties as assigned or necessary

Miniumum

Qualifications:

Bachelor's degree in Industrial Engineering, Operations, or Business Management
Minimum of 3-5 years of experience for new business implementations
Minimum of 2 years of experience working directly with customers
Minimum of 2 years of experience with all Microsoft Office applications (specifically MS Outlook, MS Project, & MS Excel)

Preferred Qualifications:

CaPM or PMP certification
Complex project management
Transportation or routing experience
Financial or banking industry experience
Lean practice - Kaizen, Process Definition, A3, PPAP, TPS, CPI
Project Management software experience
Interaction with Executive Staff - Internal and External
Cost and benefit analysis development
Based in Canada

Additional Requirements:

Strong consultative, analytical, and problem-solving skills
Excellent interpersonal/communication and presentation skills
Detail oriented with strong organizational, planning, and time management skills
Solutions oriented

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