Sr Manager Document Administration; On-site

About the Role

The Sr Manager Document Administration is responsible for assisting the Director in daily operations of multiple teams and functions, ensuring controlled, high-performing teams, supporting shareholder value, developing culture, employee engagement, and strategic growth.

• Oversees daily operations of Document Administration functions to ensure compliance with company, state, and federal guidelines.
• Develops and implements departmental processes and procedures to maximize resources and minimize expenditures.
• Coordinates, compiles, and analyzes data for distribution to associated departments and executive leadership.
• Manages one or more of the following functions:
  Lien Release, Archive, Chattel, QA, Document Drafting, Chain of Title/Assignments, Note Validation, File Room, Vault, Land Transaction, Partial Release, Subordinations, Assumptions, CEMA/COOP Refinance Files, Collateral Ordering, Transaction Management, Pool Certification, Side Letters, POAs, Document Execution/Recording, Print & Ship.
• Supports the Document Administration Director in developing unit Business Plans and Budgets to meet future-growth requirements.
• Prepares and manages meetings/presentations with internal departments, external clients, and governmental regulators.
• Directly responsible for managing all Document Administration vendors, including SOWs, monthly invoicing, GL entries, reconciliation, and expense recovery.
• Creates and maintains job descriptions.
• Develops and implements performance metrics, work standards, and departmental KPIs.
• Drafts and publishes formal guidelines and procedures.
• Evaluates job performance and administers disciplinary actions as needed.
• Provides training, develops career paths for all direct reports, and performs periodic performance reviews.
• Develops and tracks employee incentive plans for monthly performance.
• Acts as the key contact with other departments and divisions within the company.
• Undertakes special projects related to departmental activities.
• Performs other duties as assigned by management.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• 6–8 years of experience in Document Administration in Mortgage Servicing or a similar field.

• Intermediate to advanced knowledge of all Document Administration functions.
• General management and strong project management capability.
• Strong interpersonal and relationship-building skills across the organization.
• Self-directed and comfortable with ambiguity and uncertainty.
• Proven supervisory or other leadership experience.
• General mortgage servicing and document knowledge.
• Resource and pipeline management skills.
• Ability to handle confidential material professionally and ethically.
• Strong borrower-facing communication skills.
• Superior written and verbal communication, follow-up, and accountability.
• Technical writing experience helpful.
• Ability to merge, summarize, and present data using Excel (pivot tables, formulas).
• Research and analytical skills for state law compliance.
• Ability to prioritize workload to meet deadlines and volume goals.
• Teamwork mentality and ability to learn and execute multiple job functions.
• Advanced knowledge of MS Office:
  Word, Excel, Outlook.
• Entry-level SQL skills preferred.
• Strong organizational and multitasking abilities.

• All employees required to have a smartphone that meets company security standards and can install apps such as Okta Verify and Microsoft Authenticator; employment contingent on this requirement.
• This is an on-site role; remote work is not available.

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid Maternity Leave, Parental Bonding Leave, and Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• Company-paid Volunteer Time Off day.
• Matching Gifts Program up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.