Claims Compliance Analyst

Claims Compliance Analyst Job Summary

The Compliance Analyst supports the Compliance Team to establish and maintain industry best practices and provide regulatory compliance support to our business units. Responsible for receiving, reviewing, logging, and dispatching consumer complaints received from the Departments of Insurance and other regulatory agencies. Work closely with business units to ensure timely and compliant responses to the consumers and regulatory agencies and accurate record keeping.

Supports the organizational goal of delivering legendary service by providing timely and actionable reporting related to the nature and drivers of regulated consumer complaints.

• Maintains responsibility for receiving, reviewing, logging and dispatching consumer complaints received from the Departments of Insurance and other regulatory agencies. Responsible for timely uploading of complaint responses to the applicable regulatory agencies.
• Serves as a centralized point of contact for the business units and enterprise leadership for regulated complaint related inquiries. Assists business with drafting and completing complaint responses.
• Maintains key reports and other metrics of complaint management.
• Helps to determine the need for new and revised business policies & procedures for complaint management. Aids the business in building/documenting policy and procedures; assists in implementation.
• Proactively drives and supports the delivery of appropriate training and communication related to complaint management.

• Bachelor’s equivalent combination of education and experience.
• 4-6 years of compliance, business, insurance, risk management and/or audit experience. Required.
• Verbal and written communication skills at all levels across the organization. Clearly express ideas, recommendations, etc., orally and in writing.
• Interacts effectively at different levels and with different audiences, both internal and external to the company. Understands, synthesizes and conveys complex data. Listens to and understands issues and problems.
• Solid research and analytical skills.
• Ability to analyze and interpret federal and state regulatory documentation.
• Knowledge of insurance products, laws and services preferred.
• Solid organizational skills.
• Teamwork/alliance building:
  Builds and maintains successful relationships within the company and with external contacts. Builds relationships to secure the necessary resources not under his/her personal control.
• Self‑management:
  Takes responsibility for decisions and actions. Manages own work. Understands the business and responds to all related issues, concerns and problems. Able to prioritize based on regulatory/operating risk and business needs. Develops a high degree of trust through demonstrated personal integrity, ethics, and a commitment to doing the right thing.
• Proficiency with Microsoft Office software, including Outlook, Word, PowerPoint, Excel and Access.
• Ability and desire to learn other technology.

• Occasional travel to off‑site business meetings or conferences.

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts for memberships, insurance, travel, entertainment, services and more.

AAA is an Equal Opportunity Employer

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