Regional Municipal Manager

Regional Manager Of Municipal Services

Primary owner of municipal growth + retention and the full contract lifecycle (contracts, amendments, renewals, pricing actions, and compliance). Ensures municipalities receive consistent, compliant service while protecting revenue, margin, and contractual obligations.

Reports to:

VP of Business Development

Works closely with:
Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals)

Geographic scope:
Multiple states as assigned (municipal boundaries)

Coordinator = day-to-day connection + tracking + routing work (emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing)

Manager = owner of outcomes + escalation + decisions (contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement)

1) Capture New Municipal Partnerships & Relationship Ownership & Stakeholder Management

• Capture new long term municipal partnerships
• Own municipal relationships and serve as primary point of contact for executive/escalated issues
• Represent the company at municipal meetings, councils, boards, and events
• Build multi-year (2–3 year) pre-RFP strategies and relationship health plans

2) Contracts, Renewals, And Pricing Actions (PI Ownership)

• Own all municipal contracts and amendments (including contract "fixes" via addenda)
• Own all municipal renewals and pricing increases (PI)
• Improve contract terms for:
  • Operational efficiency / labor reduction
  • Profitability
  • Renewal "lock-in"
  • PI security / CPI language
  • Bond/insurance/cost-impacting clauses
  • Franchise Fees

3) Compliance, Risk, And Contractual Performance

• Ensure compliance with all contract terms and municipal requirements
• Ensure internal/external alignment with federal/state/local government requirements
• Ensure COIs and performance bonds are current and properly received
• Ensure reporting requirements are fulfilled
• Ensure Franchise Fees are correctly established, distributed on time and accurate with internal and external stakeholders

4) Issue Resolution & Operational Alignment

• Oversee escalated municipal issues and ensure closure
• Maintain clear cross-department alignment (Ops, billing, CS, etc.)
• Own service transitions and unresolved issues reviews with stakeholders

5) Proposals, Pro Formas, And Pipeline Development

• Develop proposal content, pricing, requirements completeness; submit to Marketing
• Obtain VP/RVP approvals in advance (proposal content/program structure)
• Lead municipal contract content development and negotiations
• Build/maintain municipal pipeline growth reporting (30/60/90)

6) Documentation & Systems Accuracy

• Ensure accurate documentation across systems (Notion, SharePoint, and other required platforms)
• Ensure "system of record" clarity and up-to-date contract artifacts

Daily

• Review municipal inbox/escalations (from Coordinator triage)
• Communicate with municipal stakeholders as needed
• Review Coordinator update pack (transitions, FOIA, calendars, PI tracker)
• Address escalated service/billing/ops issues and assign owners
• Confirm documentation updates in systems of record
• Progress at least one growth/proposal/renewal item per day (to avoid "all urgent, no pipeline")

Weekly

• Meet with Coordinator + Administrator (+ VP as scheduled) to review:
  • Open items / escalations
  • Transition progress and blockers
  • Upcoming deadlines / reporting obligations
  • PI timeline status / approval process
• Proposal/pro forma status
• Coordinate with Ops, Billing, CS leaders (exceptions + trends)
• Weekly update to VP including:
  • Pipeline growth (30/60/90 view)
  • Upcoming RFPs
  • Proposals + pro formas
  • MTD PI capture vs budget (30/60/90 view)

Monthly

• Scheduled check-ins with municipal partners (relationship health)
• Compliance review (contract ↔ law alignment, reporting obligations)
• FOIA responsiveness + risk review
• Financial and service performance review (internal)
• COI/bond audit (what's expiring in next 30/60/90)
• Attend one safety meeting at a rotating site; report…