Major Account Analyst
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-06-28
Listing for:
High Profile, Inc.
Full Time
position Listed on 2026-06-28
Job specializations:
-
Business
-
Finance & Banking
Job Description & How to Apply Below
High Profile is partnering with our client to identify a detail-oriented and analytical Major Accounts Services Analyst to join a collaborative finance and customer operations team. This position offers an exciting opportunity to work with large, complex customer portfolios while serving as a key liaison between customers, dealers, and internal business partners. We are seeking a professional who thrives in a fast-paced environment, enjoys solving complex account issues, and is passionate about delivering exceptional customer service while maintaining strong financial controls.
WhatYou'll Do
- Manage large and complex customer portfolios, serving as the primary point of contact throughout the account lifecycle
- Collaborate with customers, dealers, and internal departments to perform account reconciliations, financial analysis, and issue resolution
- Ensure accurate and timely payment application while maintaining delinquency targets and performance metrics
- Identify billing and payment discrepancies, investigate root causes, and implement solutions to resolve outstanding balances
- Lead customer and stakeholder meetings to discuss account performance, develop strategies, and address complex account issues
- Analyze account activity, monitor portfolio changes, and ensure billing and account information remains accurate and aligned with customer requirements
- Generate monthly and ad hoc reports to evaluate portfolio performance, trends, and financial activity
- Support implementation of specialized billing requirements and coordinate with internal and external stakeholders to ensure successful execution
- Recommend process improvements and contribute to operational efficiency initiatives through continuous improvement methodologies
- Participate in customer, dealer, and business reviews while providing account status updates and performance insights
- Support cross‑functional teams with operational questions, account maintenance, and special projects as needed
- Assist with training new team members and maintaining departmental training and reference materials
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