Customer Service Account Specialist

Customer Service Account Specialist – Coppell, TX

Seeking an experienced Customer Service Account Specialist with experience/skills in material procurement, customer order management, invoicing/billing, shipment processing and inventory management. Candidates must have excellent computer skills for reporting and analyzing data including knowledge of v-lookups and creating pivot tables using MS Excel. Manufacturing experience is a big plus.

• Manage the purchasing process for clients buying parts, ensuring all customer needs are met and/or exceeded
• Ensure all invoices are done and processed accurately and delivered to clients within the required time frames
• Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
• Control freight costs (inwards/outwards/local/international)
• Track spare parts backlog
• Research where parts may be available with other locations and move the invocatory to fill customer orders, notify that location that parts are being moved and arrange shipping details
• Complete required reports are completed accurately and on time
• Ensure orders are accurate and delivered within designated time frames to clients
• Ensures ordered are accurately invoiced within designated time frames to clients
• Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
• Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received

· 3 to 5 years of recent work experience in a supply chain role and understanding of credit management.

· Manufacturing industry experience is highly preferred

· Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements

· Extensive understanding and knowledge of MRPII based enterprise systems

· Understanding of client & supplier credit management principles

· Practical knowledge and understanding of purchasing, sales ordering and invoicing processes

· Must be self-motivated, driven, reliant and forthcoming

· Able to multitask, flexible and works well under pressure

· Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients

· Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect

· Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team

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