Senior Technology Product Manager- Agentic

Basic Function

Wolters Kluwer Tax & Accounting seeks a strategic, customer-focused Senior Product Manager to define and deliver outcomes across the tax product lifecycle. This role acts as a Product Definer, responsible for translating customer and market signals into clear problem definitions, product strategies, and measurable business outcomes. The Senior Product Manager owns a product domain, capability area, or customer journey and is accountable for identifying opportunities, validating solutions, defining priorities, and driving commercial success.

This role partners closely with Engineering, UX, Product Marketing, Sales, Customer Success, and Support to deliver innovative SaaS solutions that solve meaningful customer problems and create measurable business value. The ideal candidate brings strong product management expertise, a customer-obsessed mindset, and the ability to leverage AI and agentic tools as force multipliers across the product development lifecycle.

• Synthesize customer feedback, product usage data, competitive intelligence, market research, and business objectives into clear problem statements and product opportunities.
• Define product vision, objectives, key results (OKRs), success metrics, and measurable customer and business outcomes.
• Develop high-quality product requirements, user stories, acceptance criteria, and supporting documentation that are traceable to desired outcomes.
• Evaluate opportunities using customer value, business impact, strategic alignment, and effort-based prioritization frameworks.
• Define and maintain a customer-centered product roadmap aligned to business goals and market needs.
• Partner with leadership to identify and prioritize growth opportunities, customer segments, and high-value use cases.
• Balance short-term delivery objectives with long-term strategic investments.

• Partner with Product Marketing, Sales, Customer Success, and other stakeholders to support successful product launches and commercialization efforts.
• Contribute to product positioning, messaging, pricing, packaging, and customer value articulation.
• Collaborate on market readiness activities, launch planning, customer communications, and adoption strategies.
• Support alpha and beta programs, collecting and synthesizing customer feedback into product decisions.
• Help develop sales enablement materials, demonstrations, training content, customer narratives, and use cases.
• Partner with customer-facing teams to identify adoption barriers, expansion opportunities, and market feedback.

• Lead customer discovery efforts, voice-of-customer research, interviews, surveys, and workflow analysis.
• Translate customer problems into user journeys, design principles, solution hypotheses, and acceptance criteria.
• Partner with UX to develop and test prototypes, concepts, MVPs, and product enhancements.
• Validate assumptions through structured experimentation, qualitative research, and quantitative analysis.
• Continuously gather evidence to refine product direction and improve product-market fit.
• Work directly with customers, prospects, and design partners to understand workflows, pain points, and unmet needs.

• Leverage AI and agentic tools to accelerate customer research, competitive analysis, documentation, experimentation, and product discovery activities.
• Apply AI capabilities to improve product experiences and customer outcomes where meaningful value exists.
• Utilize AI to support product planning, prioritization, research synthesis, market analysis, and content generation.
• Establish appropriate human-in-the-loop validation checkpoints for AI-generated outputs and recommendations.
• Evaluate emerging AI technologies, trends, and opportunities that can create customer and business value.
• Ensure responsible, transparent, and practical use of AI throughout the product development lifecycle.

• Define, monitor, and act upon product success metrics including adoption, retention, engagement, customer satisfaction, revenue, and growth indicators.
• Analyze customer behavior, product performance, and operational data to identify opportunities and inform roadmap decisions.
• Translate insights into actionable product improvements, prioritization decisions, and commercialization strategies.
• Measure product outcomes against established OKRs and communicate progress to stakeholders.
• Establish clear success criteria for initiatives and ensure accountability for results.

• Collaborate effectively across Product, Engineering, UX, Sales, Marketing, Customer Success, Support, and leadership teams.
• Manage and prioritize backlogs, epics, initiatives, and roadmap investments aligned to strategic goals.
• Identify risks, dependencies, and constraints and proactively drive resolution.
• Facilitate alignment on priorities, trade-offs, timelines,…