More jobs:
Account Services Lead
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-02-01
Listing for:
Brinks
Full Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager, HelpDesk/Support -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Own a portfolio of customers as a single point of contact for all customer service needs.;
Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer.;
Monitor customer satisfaction levels to ensure the highest quality of service.;
Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings.;
Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations.
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