Customer Service Representative

POSITION SUMMARY: The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between branch and customer to achieve the highest level of customer satisfaction.

• Speaks with customers to answer product and service questions and suggests information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Builds sustainable relationships with customers

• High School Diploma
• 2+ years of experience in a customer service/support role
• Strong phone and verbal communication skills
• Strong active listening skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

• Competitive pay and comprehensive benefits package
• Competitive pay - Life is expensive! We believe in paying well
• Opportunities to advance your career – we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Affordable health care packages that include medical, dental, vision, and life insurance
• 401K, 6 company paid holidays, paid vacation
• Fun team celebrations year-round!
• Ability to earn a flexible schedule based on performance!