Customer Success Manager Bilingual EnglishSpanish

We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role is critical in driving adoption, delivering measurable business value, and scaling Vusion Group solutions across large, complex customer environments.

• Build and maintain strong relationships with key stakeholders.
• Act as the main point of contact for customer needs, issues, and escalations.
• Drive regular communication cadences such as quarterly business reviews and touchpoints.
• Manage a portfolio of accounts proactively.
• Identify risks, opportunities, and customer goals.
• Act as a trusted advisor to optimize ROI and business outcomes.
• Monitor customer health, usage, and engagement.
• Drive renewals, upsell, and cross‑sell opportunities.
• Represent the voice of the customer internally.
• Gather feedback to improve product and services.
• Develop customer champions using case studies and references.

• Experience
  • 3+ years in Customer Success, Account Management, Professional Services, or related client‑facing roles.
  • Bilingual proficiency in English and Spanish – verbal and written.
  • Proven experience supporting strategic or enterprise‑level clients.
  • Experience with cloud platform services, data management tools (e.g., Power BI, Tableau) and related technologies.
  • Experience in retail technology or digital transformation solutions is a plus.
  • Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Skills
  • Customer‑centric mindset focused on delivering excellent customer experience.
  • Strong project management skills – managing deadlines and delivering tasks/projects on time.
• Abilities
  • Excellent verbal and written communication skills.
  • Ability to liaise with individuals across various operational, functional, and technical disciplines.
  • Ability to travel up to 25% of the time, as required by client needs.
• Education
  • BA/BS in Business, Data Analytics, Computer Science, or related STEM or IT field.

• 35 days paid time off (PTO) to enable work/life integration.
• Health and wellness benefits with eligibility starting day one.
• Retirement savings plans available in applicable countries.
• Family‑first support for caring responsibilities.
• Hybrid work model – two days remote, three days in office, and up to two weeks on business travel.
• Paid volunteer time and opportunities to give back to the community.
• Career growth via e‑learning, workshops, and global mobility potential.
• Commuting allowance up to $100/month per employee.
• Philanthropy program – company matches employee donations up to $500 per year.

• Language:
  English and Spanish fluency required.