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Client Relationship Manager HelpDesk/Support

Senior Mortgage Verbal Complaints Specialist

Job in Coppell, Dallas County, Texas, 75019, USA
Listing for: Newrez
Full Time position
Listed on 2026-05-17
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Newrez is seeking a Verbal Complaint Specialist III to oversee consumer complaints in mortgage servicing. The ideal candidate will handle customer inquiries from various departments, ensure prompt escalation resolution, and maintain a database for tracking complaints. This role requires a High School Diploma and 5+ years of mortgage-related experience, alongside superior communication skills. Newrez offers extensive benefits including medical, dental, and a 401(k) plan, reflecting their commitment to employee well-being and growth.
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Position Requirements
10+ Years work experience
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